Privacy Policy

This policy explains how Ravenence Limited collects, uses, protects, and shares information when you visit our website, contact us, use AI or chat tools, or work with us on a project.

Last updated: May 9, 2026

Information We Collect

We collect only the information needed to respond to inquiries, deliver services, operate the website, and improve our client experience.

Contact details you submit, such as name, email address, company, project goals, and booking information.
Business and technical context shared during calls, forms, emails, chat, or project delivery.
Website usage data such as pages viewed, device information, referral source, and interactions when analytics consent is granted.
Chat or AI assistant messages if you choose to use those tools.

How We Use Information

We use personal data for clear business purposes connected to your request or our legitimate operation of Ravenence Limited.

Responding to inquiries, booking calls, and preparing proposals.
Delivering websites, apps, automations, CRM, analytics, and consulting services.
Operating support tools, improving website performance, and measuring marketing effectiveness with consent where required.
Maintaining service records, security, fraud prevention, and compliance documentation.

Lawful Bases and Consent

Depending on the context, we rely on consent, contract necessity, legitimate interests, and legal obligations. Optional analytics and support tools load only after consent or a direct user action.

You can accept, reject, or change optional cookie choices at any time through Cookie Settings.
Consent can be withdrawn without affecting the lawfulness of earlier processing.
Project delivery data may be processed because it is needed to perform agreed services.
Operational records may be kept where necessary for compliance, accounting, dispute handling, or security.

Cookies and Third-Party Tools

The website uses essential storage for consent preferences and optional tools for analytics, live chat, and booking.

Meta/Facebook Pixel loads only when analytics consent is granted and a pixel ID is configured.
Voiceflow live chat loads only when support-tool consent is granted. The Cal.com booking calendar loads on the contact page so visitors can book directly.
Third-party providers may process data under their own terms when their tools are enabled.
More detail is available in the Cookie Policy.

AI and Automated Systems

Ravenence Limited may use AI tools to support chat, content drafting, automation design, and service delivery. AI outputs can be incomplete or inaccurate and should be reviewed by humans before business use.

Do not submit passwords, payment card data, government IDs, health data, legal case details, or other sensitive personal information to chat or AI tools.
AI systems may process the prompts, files, or business context you provide when those systems are used for your request.
We aim to keep humans responsible for final project decisions, client strategy, and production delivery.
More detail is available in the Data Protection & AI Usage Disclosure.

Data Security and Retention

We use practical security measures to protect client and website data, including access controls, least-privilege handling, secure third-party services, and careful retention practices.

We keep information only as long as needed for the purpose collected, unless law, accounting, dispute resolution, or security requires longer retention.
Access to project and client information is limited to people and providers who need it to perform the service.
No internet transmission or storage system can be guaranteed to be completely secure.
If we become aware of a data incident that requires notice, we will follow applicable notification obligations.

International Users and GDPR Rights

For users in the European Economic Area, United Kingdom, and other regions with similar laws, we provide rights-based privacy controls where applicable.

You may request access, correction, deletion, restriction, portability, or objection to certain processing.
You may withdraw consent for optional cookies and certain communications.
You may contact us with privacy questions or requests at contact@ravenence.com.
You may also have the right to contact your local data protection authority.

Contact and Privacy Requests

For privacy questions, consent withdrawal, or data access requests, email us at contact@ravenence.com. We may need to verify your identity before fulfilling a request.

Cookie Policy AI Usage Disclosure